MedCheck App
MedCheck is a medication management app that helps users track and manage their medications and supplements. Effective medication management can support adherence to their prescribed regimen, prevent adverse drug interactions, and possibly reduce healthcare costs from missed doses or medication errors.
Role: Researcher, UX/UI Designer
Problem
Managing multiple medications with varying schedules is overwhelming and confusing for many users. They often struggle with organizing their medication information and refill schedules, medication adherence, and understanding the purpose and interactions of their medications.
Research Goals
I wanted to investigate the specific pain points users face around medications, including comprehension of medication interactions, adherence barriers, and the difficulties in accessing comprehensive medication information.
Additionally, I wanted to determine the information healthcare providers require from patients regarding medication history, adherence patterns, and real-time medication status.
Competitive Analysis
Understanding the strengths and weaknesses of similar products allowed me to gather valuable information what features are popular with users, and where users are experiencing pain points.
User interviews were utilized to understand user pain points, provider requirements, and evaluate existing medication management solutions to identify gaps and areas for improvement.
Five participants were interviewed. All interviews were conducted via Google Meet or Zoom.
Affinity Mapping
Key Findings & Insights
Managing multiple medications is challenging; users often forget to take their medications or remember if they took them.
Cannot rely solely on memory to accurately recall dosage and full medication info.
Patients’ inaccurate reporting of medications is a significant frustration for healthcare providers.
There is a lack of formal adherence monitoring.
Persona
How might we create a system that allows users to feel confident and independent in managing their medications?
Information Architecture
Placing great attention on the user interviews, I began sketching how the product may be laid out. I created a site map of the product features and then laid out the user's journey for verifying they took their medication, adding a medication, and checking potential interactions.
Sitemap
User Flow
Design
As the user would most likely have multiple medications and dealing with medical information can easily feel overwhelming, designing an intuitive interface was my focus. For the colors, I wanted colors that would feel more interesting to the user than the typical “medical blue”.
Wireframes
UI Kit
Prototype
Prototype Testing
For prototype testing, my objective was to evaluate the ease of task completion, assess any errors or pain points users encounter, gather feedback on user experience with the product as a whole, and identify areas of design iteration.
Participants: 5
Task 1: Add a medication
Task 2: Log medication as ‘taken’ after push notification reminder
Task 3: Check for potential interactions between ibuprofen and current medications
Task 4: View history for multivitamin supplement
Iterations
Notes Option
Based on the testing feedback, users mentioned a notes option. Although I did not design the notes page in this version, I added an icon they would select in order to enter a note. I believe this would be utilized more often from the ‘Medications’ page than ‘History’ so I removed the history icon, and swapped the placement of the edit and note icons so the note is more prominent.
Clear indication of action
In viewing medication history, users would see the action they took for medication (Taken, Skipped, Snoozed), and the time logged in order to easily review their adherence history.
Challenges:
Balancing Simplicity and Functionality: Ensuring the app was easy to use while providing comprehensive features.
Learnings:
User Feedback: Continuous feedback is essential for refining the design now and at future iterations.
Accessibility: Ensuring the app is accessible to users with varying needs.
Future Improvements with Advance Features:
Customization: Adding more customization options for reminders and notifications.
Info Share: Ability to share info and adherence with a designated individual.
Device Integration: Compatibility with devices that can assist with reminders and logging such as ‘Alexa’.